Privacy Notice

Deposit Relief is operated by James Kelsall, who is the data controller for personal data processed through the Service.

What we collect and why

• Deposit and letter details (state, dates, amounts, deductions, your name and address, landlord name and address): to run your audit and generate your letter. These are stored in your own browser and are not sent to our servers except as needed to confirm your purchase. Legal basis: performance of a contract.
• Purchase records (transaction ID, email you give at checkout): to confirm payment and provide support. Legal basis: contract and legal obligation.
• Technical data (IP address, device and browser information, error logs): for security, fraud prevention and fixing problems. Legal basis: legitimate interests.
• Support messages: to respond to you. Legal basis: legitimate interests.

Who we share it with

• Paddle.com, our Merchant of Record, for the sale of the product, payments, tax compliance and invoicing.
• Service providers who host and operate the Service.
• Professional advisers (legal, accounting) where needed.
• Authorities where required by law.

We do not sell your personal data.

Retention

Letter details stay in your browser until you clear them. Purchase records are kept as long as required for tax and accounting purposes, and other data is deleted or anonymised when no longer needed.

Your rights

Depending on where you live (for example under California law), you may have rights to access, correct, delete or obtain a copy of your personal data, and to object to certain processing. Contact us to exercise them; we will not discriminate against you for doing so.

Security

We use appropriate technical and organisational measures, including encrypted connections and restricted access, to protect your data.

Cookies and storage

We use only essential browser storage to save your progress and unlock status. We do not use advertising cookies.

Contact

kelsall0524@gmail.com